Refund Policy

All sales are final. Ikuzi sells non-refundable digital products. By completing a purchase, you acknowledge and agree that you are buying a non-refundable digital item and that you waive any right to a refund except in the limited case described below.

1. No Refunds

We do not offer refunds, exchanges, or credits under any circumstance, including but not limited to:

• Changing your mind after purchase
• Deciding to stop playing FiveM, Minecraft, or any other game
• Being banned, kicked, or blacklisted on any server, game, or platform
• Detection, screenshare failure, or PC check failure of any kind
• Hardware or software incompatibility with your machine
• Losing access to your Discord account, email, or license credentials
• Your license being revoked for violating our Terms of Service or EULA
• Buyer remorse, accidental purchases, or purchases made by a third party using your payment method

2. The Only Exception

A refund may be considered only when the issue is completely on our end and we have validated it — for example, a confirmed failure to deliver the product you paid for. In that case, contact our support team through Discord with your order reference. The decision to issue a refund is made solely by Ikuzi after internal validation, and our decision is final.

3. Digital Delivery

All Ikuzi products are delivered digitally. Because access is granted immediately after payment and digital goods cannot be returned, delivery is considered complete once your license, download, or credentials have been issued. Completed delivery forfeits any right of withdrawal that may otherwise apply to digital content.

4. Chargebacks & Payment Disputes

Initiating a chargeback, payment dispute, or reversed transaction after purchase is a violation of this policy and our Terms of Service. Any chargeback will result in the immediate and permanent termination of your account, license, and access to all Ikuzi products and communities, without notice and without refund. We reserve the right to dispute all chargebacks with full evidence of this policy, your acceptance of it at checkout, and proof of delivery.

5. User Error & PC Checks

Ikuzi is software, not a guarantee of anonymity. Bans, detections, or failed checks resulting from user error — including failing to unload before a screenshare, running unsupported third-party software, ignoring setup instructions, or leaving traces outside Ikuzi's coverage — do not qualify for a refund, replacement, reset, or compensation of any kind. See Section 5 of our Terms of Service for the full screenshare and trace-responsibility terms.

6. Resellers & Third-Party Purchases

Purchases made through resellers are governed by this same policy. Ikuzi does not issue refunds for transactions handled by third parties; any payment dispute for a reseller purchase must be raised with the reseller directly, and your Ikuzi license remains subject to termination in the event of a chargeback.

7. Acknowledgment at Checkout

Every Ikuzi checkout requires you to explicitly confirm that you have read and accepted our FAQ and policies before payment. This confirmation is recorded and constitutes your binding acceptance of this Refund Policy.

8. Contact

Questions about this policy may be directed to our support team through ikuzisoftware@gmail.com or our official Discord server.